RESPONSIBILITIES

• Manage daily operations of online stores across multiple platforms (Shopee, Tokopedia, TikTok Shop, etc.).
• Update product listings, pricing, stock, and descriptions regularly.
• Handle incoming orders, ensure smooth fulfillment processes, and monitor shipment status.
• Create and optimize campaigns, promotions, vouchers, and participate in platform programs.
• Analyze store performance (traffic, conversion rates, best sellers, revenue) and provide improvement recommendations.
• Manage customer chats and deliver responsive, professional customer service.
• Coordinate with warehouse and marketing teams for operational needs.
• Prepare regular sales and performance reports for all e-commerce platforms.
• Monitor market trends, competitor activities, and platform algorithm changes to improve store performance.
  
  

REQUIREMENT

• Minimum 1–2 years of experience in managing online stores on platforms such as Shopee, Tokopedia, or TikTok Shop is a strong advantage.
• Basic understanding of e-commerce operations and product management.
• Proficient in Microsoft Excel/Google Sheets.
• Analytical, detail-oriented, and strong in problem-solving.
• Good communication skills and able to collaborate with cross-functional teams.
• Able to work with targets and follow SOPs consistently.
• Understanding of basic customer service and order management processes.
• Creative and aware of e-commerce trends and consumer behavior.
• Willing to be placed in Yogyakarta